Patients still carry Great-West Life and London Life cards and policy numbers. Kindr resolves which plan is actually in play and returns one clear coverage breakdown before the appointment.
A new patient's card says "Canada Life"; the policy number is formatted the old Great-West Life way; the booklet predates the merger. By hand, that's three browser tabs open guessing which rules apply. With Kindr, it's one submission — we resolve it.
Canada Life is the brand that came out of the 2020 consolidation of Canada Life, Great-West Life, and London Life. The branding is unified; the plans patients carry often still trace back to the legacy carriers. A card that says Canada Life can sit on top of plan terms written the Great-West Life way.
For a front desk, the friction is the guesswork — which name on the card matters, which legacy rules apply, which policy-number format to trust. Get it wrong and the breakdown is off before treatment starts.
Kindr identifies which plan a Canada Life patient is actually on, applies the right rules, and returns a breakdown your team can read without translating it first.
Submit them as Canada Life — that's the carrier name in the system today. Kindr resolves the underlying legacy plan correctly regardless of what's printed on the card.
Patient name, date of birth, the policy or group number, and the member or certificate ID. Whatever name is on the card is fine.
Yes. Many Canada Life plans still carry legacy plan structures. Kindr identifies the lineage and applies the right rules automatically.
Yes. Submit when the appointment is booked — the breakdown is usually back within 15 minutes.
Manulife, Sun Life, Green Shield, Pacific Blue Cross, the third-party administrators, and the Canadian Dental Care Plan. See the insurance verification page for the full list.

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